Terms and Conditions of Use - PhotoPixel
Welcome to PhotoPixel. By using our platform, you agree to the following terms and conditions.
1. General
The following terms and conditions govern the use of the services provided by PhotoPixel, hereinafter referred to as "we" or "our company." These terms apply to all transactions made on our online store PhotoPixel, accessible at www.photo-pixel.de.
By placing an order, the customer agrees to these conditions. Any deviations from these terms are only valid if agreed upon in writing.
2. Contract Formation
All offers on PhotoPixel are a non-binding invitation for the customer to request our services. By selecting a service and confirming the purchase, the customer enters into a digital service contract with us.
The order is finalized once the customer receives an automatic confirmation from PhotoPixel, and the payment is successfully processed. We reserve the right to modify prices, update conditions, or improve our technology at any time.
3. Ownership of Uploaded Content
The customer guarantees that they own the intellectual property rights to all images uploaded to PhotoPixel. This includes copyrights, trademarks, and usage rights for any digital photographs, illustrations, or other files uploaded to our platform.
The customer is solely responsible for any violations of third-party rights and releases PhotoPixel from any legal liability.
4. Limited License Grant
The customer retains ownership of all images edited by PhotoPixel.
To provide our services, the customer grants our company a limited license to:
✅ Store and process the files.
✅ Modify files according to the requested adjustments.
✅ Internally share the files with our editing team.
✔ File security: We do not transmit or sell images to third parties. If the customer requires special protection for sensitive images, they must notify us before placing the order.
5. File Delivery
Edited files will be delivered digitally through:
✔ Email
✔ Download from the PhotoPixel platform
☁️ Link via our FTP system (only after order confirmation)
Standard delivery times:
⏳ 24 hours (normal delivery)
⚡ 4 hours (express service)
Minor delivery delays (up to 3 business days) do not entitle the customer to claims or refunds.
6. Liability & Warranty
We are not responsible for file loss or data transmission errors during the editing process.
Quality assurance: Only verifiable technical defects are eligible for claims. Color tone differences or other subjective modifications will not be considered defects.
Claims must be submitted within 3 business days after receiving the files.
7. Payment Process
All payments must be made in EUROS (€) via:
✔ Credit card
✔ PayPal
✔ Bank transfer (SEPA)
Conditions:
✔️ Payment must be completed before editing begins.
✔️ Prices include the applicable VAT.
✔️ Late payments may result in additional fees.
8. Cancellations & Refunds
Customers may cancel their order within 15 minutes after purchase without penalty.
No refunds will be issued if:
❌ Editing has already started.
❌ The edited file has already been delivered.
❌ The claim is unjustified.
9. Data Protection
PhotoPixel only stores files for up to 8 weeks after delivery. After this period, all digital images are permanently deleted.
We comply with all GDPR data protection regulations.
Customers can request the immediate deletion of their files by emailing service@photo-pixel.de.
10. Notifications & Communications
By placing an order, the customer agrees to receive automated notifications about order status.
✔ These notifications may include order confirmations, processing status, and file delivery updates.
The customer can unsubscribe from our communications at any time.
11. Modifications to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time.
Last update: January 30, 2025.
Contact
- Calle Doctor Oloriz 2, Piso 4, Puerta 7, 46009 Valencia, Spain
- Email: service@photo-pixel.de
- Phone: +49 30 20236179